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Our award-winning RealPlay™ bot acts as an AI-powered "customer," providing enhanced learning experiences to help improve contact center KPIs.
Leverage artificial intelligence to accelerate learning
Training new staff, upskilling teams in new products, or supporting seasonal ramps typically costs organizations hundreds of thousands of dollars per year in resource costs and yet, employees still deliver a subpar customer experience. TTEC's role-playing RealPlay™ Bot leverages the latest Artificial Intelligence (AI) and machine learning technology to simulate real-world customer scenarios so employees learn by completing the job and getting real-time feedback and coaching. The training is completely digital, on-demand and asynchronous, enhancing the learner experience while saving companies time, money and improving customer satisfaction. RealPlay was also named "Disruptive Technology of Year" by Customer Contact Week as part of its 2020 CCW Excellence Awards.
AI powered, simulated learning scenarios to improve
associate confidence and contact center KPIs
Improve employee engagement
Real-time feedback, coaching, and gamification
Today’s employees are tech savvy and operate at their own pace on their preferred device. Our RealPlay bot provides more opportunities to practice as learners self-pace their training, during breaks or at home, so they can be more productive during working hours. Enhance employee engagement through real-time feedback and coaching and use dashboards to promote healthy competition between learners. You can also drive real-world behavior change using gamification techniques like points, badges, rewards, and status upgrades.
Automate learning to drive real business value
Train employees faster and at lower costs
Starting a new job with a steep learning curve can be intimidating. Traditional onboarding programs are dry and unengaging, which frustrates new employees before they even start. Our AI-powered training also reduces onboarding time and upskills new employees quickly and effectively. Traditional training methods may not seem so costly in the short term, but they come with ongoing expenses can add up to large amounts of money over time. Our bot is also easy to implement and launch, and requires minimal upkeep.
The power of AI-powered training
Leverage our RealPlay bot to help recruit, onboard,
and encourage continuous professional development
Intelligent automation to improve contact center KPIs
and agent speed-to-proficiency and efficiency
See how → 10 business departments lowering cost to serveRead Case Study
Top Customer Service AI and Automation Trends
Technological advances in business process automation, Artificial Intelligence (AI), and virtual assistants for both customer and employee interactions are changing the face of customer service. As the nature of work changes, explore the customer service automation trends that are accelerating digital transformation to improve customer care, agent productivity, and contact center operations.