Our recipe for "CXuccess"
Customers expect a lot.
We deliver more.
Modular + Lightweight + Human = #AgilityCX
Get your CX up and running within a matter of days
The brightest minds and the best technology give you what you need, when you need it
CX innovators provide on-demand, purpose-built automation and AI
Your CX goals are our goals
TTEC Agility's complete suite of CX tools
What you need, when you need it.
Nothing more. Nothing less.
This isn't your average chatbot. Our conversational human-like technology allows you to communicate, answer questions, or perform tasks that make your life easier through voice or chat while:
- Reducing agent call volume, average handle time, missed calls, cost-per-call and hold times.
- Increasing CSAT, NPS, loyalty, subscribers, productivity, and ROI.
Data isn't sexy. But it will increase your incremental revenue by as much as 150%. It will also boost your customer lifetime value and help turn your customer service calls into sales opportunities.
40% of customers stopped doing business with a company after one poor customer service experience. However, customers are likely to spend 140% more after a positive experience. So, it's imperative that your employees have answers to customer questions on-demand. With our program your employees can collaborate better, connect faster, and find relevant information, anytime, anywhere.
Customers expect that you know why they call before they even speak a word. Your CRM should alleviate the pain points of multiple screens, disparate applications, and disconnected experiences.
AI and gamification platforms enable tailor-made training experiences. We know how to engage and enable your employees to not only achieve, but exceed their performance goals. By using a flexible, modular training experience, we specifically target learning opportunities at an individual level, while reducing training length without sacrificing quality or retention.
AI-powered Coaching Bot
This isn't your average chatbot. Train your employees faster, reduce your costs, and drive your business with automated learning. Our award-winning training bot simulates real-world scenarios so employees can learn by role playing and set their own pace. Employees receive real-time feedback and coaching for areas of improvement.
Global Talent Sourcing
We don't hire just anybody. We align candidates to the best fit by identifying behavior characteristics that are most likely to be successful in their role. All candidates go through a custom situational judgement test, personality assessment, language assessment, logical reasoning assessment, a chat simulator, and a computer skills assessment.
The skilled labor shortage and wage war means that retention is at an all-time low. You have to give your employees what they want. Organizations that adapt to flexible working arrangements improve retention by as much as 50%. FlexEX reduces your overall cost to serve by increasing retention rates and lowering overheads associated with brick-and-mortar locations.
With your customer care associates on the front lines every day, they are the foremost authority to understand and uncover ways to improve your CX. Our proactive solutions framework empowers our front-line employees to make recommendations on how to solve customer pain points and improve experiences using their deep domain expertise and insights.
The G.O.A.T of all partnerships
We picked the best tech partners, so you don't have to
Our all-star roster of human and digital agents provide your business with #AgilityCX, so you can stay ahead of what's coming next.
3 ways emerging companies
can elevate CX with AI
AI has the potential to improve virtually every aspect of the customer journey, but for many growing companies it seems daunting to embrace it. AI doesn’t have to be scary. When it’s thoughtfully and strategically integrated into customer experience (CX) operations, it will deliver benefits to your customers, employees, and bottom line.Get the Tips and Takeaways