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Shift your workforce to at-home
Grow your business performance by merging all the benefits of an on-site center with the cost savings and flexibility of a work-from-home model.
Success begins at home
Yes, there’s a way to exceed your business targets and make contact centers more efficient. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with the flexibility and cost structure of a work-from-home model.
Our @home approach helps you accommodate for major ramps, seasonality, and daily fluctuations. Scale up or down whenever you need to with our rapidly deployable, flexible workforce and our industry-leading training solutions.
The engagement and performance of
brick and mortar without the boundaries.
See how → after deploying a virtual contact center and implementing the shift to remote work.Read Case Study
See how → achieved and average handle time goals beat by 12 seconds per callRead Case Study
Bigger recruiting footprint,
better customer experience
So you can easily scale up or down
Our flexible @home model enables businesses to quickly scale as they grow or expand to meet seasonal demands. We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model, providing the experience and best practices of an industry leader at an affordable price.
- Easily scale up or down and only pay for what you use
- Increase operational efficiencies while reducing costs
- Align capacity to the demand curve
- Part-time and full-time models available
- Security compliant solutions
An integral part of the team
With onboarding curriculum and real-time coaching
@home provides great work opportunities for individuals who prefer to work at home. We hire veterans transitioning back to civilian life, displaced workers, and parents who require a flexible work schedule. And we treat our @home associates as what they are: an integral and integrated part of our team. As employees, our @home associates get the same benefits, training, and supervision as associates at our physical locations.
- Onboarding curriculum for all employees
- Real-time coaching driven by analytics
- Online community to share ideas and build engagement
- Hire veterans, people with disabilities, displaced workers
Take business performance to
the next level with Adapt Now
Increasing employee engagement and decreasing overhead costs with proven work from home models is just one aspect of Adapt Now. Grow your business performance in any economic environment with TTEC's proven CX solutions.
The path to optimized CX.
Get proven tips and best practices.
CX STRATEGY GUIDE
Solve the CX talent challenge with remote-work environments
Learn how to build a highly productive and engaged workforce that maintains superior customer support.