Shift your workforce to at-home

Success begins at home

Yes, there’s a way to exceed your business targets and make contact centers more efficient. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with the flexibility and cost structure of a work-from-home model.

Our @home approach helps you accommodate for major ramps, seasonality, and daily fluctuations. Scale up or down whenever you need to with our rapidly deployable, flexible workforce and our industry-leading training solutions.

Outcomes View all Case Studies→

The engagement and performance of
brick and mortar without the boundaries.

93% member satisfaction (MSAT)
after deploying a virtual
contact center and implementing
the shift to remote work.
See how → Read Case Study

94% customer satisfaction (CSAT)
achieved and average
handle time goals beat
by 12 seconds per call
See how → Read Case Study

19 points rise in eNPS during
the remote deployment of
2,000+ associates, with
zero productivity time lost.
See how → Read Case Study

Bigger recruiting footprint,
better customer experience

So you can easily scale up or down

Our flexible @home model enables businesses to quickly scale as they grow or expand to meet seasonal demands. We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model, providing the experience and best practices of an industry leader at an affordable price.

Easily scale up or down and only pay for what you use
Increase operational efficiencies while reducing costs
Align capacity to the demand curve
Part-time and full-time models available
Security compliant solutions

An integral part of the team

With onboarding curriculum and real-time coaching

@home provides great work opportunities for individuals who prefer to work at home. We hire veterans transitioning back to civilian life, displaced workers, and parents who require a flexible work schedule. And we treat our @home associates as what they are: an integral and integrated part of our team. As employees, our @home associates get the same benefits, training, and supervision as associates at our physical locations.

Onboarding curriculum for all employees
Real-time coaching driven by analytics
Online community to share ideas and build engagement
Hire veterans, people with disabilities, displaced workers

Take business performance to
the next level with Adapt Now

Increasing employee engagement and decreasing overhead costs with proven work from home models is just one aspect of Adapt Now. Grow your business performance in any economic environment with TTEC's proven CX solutions.

Grow your business performance →learn more about Adapt Now →

Learn to
innovate,
engage,
and
retain
CX
excellence

The path to optimized CX.
Get proven tips and best practices.

CX STRATEGY GUIDE

Solve the CX talent challenge with remote-work environments

Learn how to build a highly productive and engaged workforce that maintains superior customer support.

Get the Strategy Guide →Download now →

We are proud to be recognized as a market leader in employee engagement and remote jobs

Ready for the cost savings
of a work-from-home model?

Increase employee engagement and decrease overhead
costs with our secure and scalable @home platform.

Lets get started