May 23, 2024 Service Voice Channel Assessment Get voice and digital working in harmony with our voice channel assessment
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
January 19, 2023 Strategy Guide Raise your voice for customer success Optimize the voice CX channel in a digital-first world
January 7, 2022 Case Study Automotive Optimizing leads and win-backs shift sales into overdrive TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates
November 12, 2021 Case Study High Tech In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions
August 27, 2019 Customer Strategist Conversational IVR and Natural Language IVR: The Evolving World of Voice Customer Service How to meet the customer service expectations of today and tomorrow.
March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
