September 10, 2026 Client Story A capacity fix today, an automation roadmap for tomorrow TTEC helped a fast-growing telehealth company turn overflowing inboxes and call backups into an 85% first-week CSAT Healthcare
September 1, 2026 Blog Where loyalty breaks: The first 60 seconds of the claim Financial Services and Insurance
July 9, 2026 Client Story When every month has a rush hour, you need a CX partner that’s flex Dynamic scheduling and full training ownership helped teams exceed quality, CSAT, and SLA targets Financial Technology
June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
June 15, 2026 Client Story Intelligent IVR breaks performance records: 90% SLA and 95% CSAT Healthcare marketplace meets — or exceeds — all operational performance metrics during crucial peak season Public Sector and Government
May 14, 2026 Customer Strategist Perspectives The rise of the universal associate: AI is reshaping frontline customer service jobs
April 28, 2026 Client Story ROI of readiness: How a curriculum audit paves way to improved sales Payer capitalizes on training strengths, shores up weak spots, leverages AI to drive revenue in two lines of business Healthcare
April 10, 2026 Client Story Promises kept: Integrity reclaimed with customer callback widget Travel company puts the kibosh on missed return calls, embraces automation to ensure issue resolution Travel and Hospitality
April 9, 2026 Client Story AI prompt engineering transforms content velocity and impact A need-it-now mandate inspired AI adoption that delivered 94% time savings for once-skeptical designers High Tech
March 27, 2026 Datasheet Our impact with RealSkill TTEC’s RealSkill is our award-winning, AI-powered training bot designed to modernize contact center learning by replacing traditional, rigid training methods with a more customized and adaptive approach.
March 27, 2026 Datasheet TTEC Perform: Excellence that lifts all boats QA and workflow optimization enable your front-line people to engage at higher levels to deliver exceptional experiences
March 25, 2026 Client Story Data-driven, precision empathy training lifts NPS for auto giant Analytics and tailored approach build proficiency among mid-tier performers Automotive
