June 17, 2025 Datasheet TTEC Perform Eliminate guesswork in associate coaching with data-backed decision making
June 8, 2025 Case Study Healthcare Robust email automation cuts AHT 10% for major healthcare payer Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales
June 4, 2025 Blog Retail and eCommerce Put CX in your cart: Why outsourcing is a smart buy for retailers
May 21, 2025 Case Study Healthcare Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
December 2, 2024 Customer Strategist Industry Insights Retail and eCommerce The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025
November 21, 2024 Case Study Automotive AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
October 18, 2024 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
