June 29, 2016 Customer Strategist Six Ways to Add Emotion to Customer Initiatives Inject emotion into customer experience activities.
June 29, 2016 Blog Omnichannel Data is the key to CX Success Omnichannel data mapping that shows what customers value and what a company delivers can uncover actionable insights for channel optimization
June 26, 2016 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
June 6, 2016 White Paper Turbocharging Operational Transitions Let a top-tier partner do the heavy lifting