Resources

Smart Seasonal Drives $4.5 Million in Projected Cost Savings

P&C Insurance: Fast Facts and Capabilities

Alexa, What’s the ROI of Voice and Chat Assistants?

Apple Business Chat: The Ultimate CX Game Changer - Improving CSAT and Reducing Call Volume

What Business Leaders Need to Know About the Evolution of Messaging and Chat

Workforce Engagement Management

Dow Jones: Great CX Means Balancing Technology With the Human Touch

It Takes a Village to Build a Data-Driven Organization

Sales Pipeline Calculator

3 Unique Ways Automation Is Winning Customer Moments

How to Maximize Your Back Office in 4 Steps

Stick to Your Lane: How a Contact Center Partnership Can Reinvent Your CX

Benefits of Robotic Process Automation: RPA Best Practices for successful digital transformation

Associate Assist

Barnes & Noble College: A Lesson on Staying Relevant

Associate Assist Drives the Customer Experience into the Future