November 12, 2019 Case Study Telecom maintains CX quality, retains highly skilled associates with rebadge We recruited existing experts and seamlessly transitioned those remaining without any loss of performance Communications
November 5, 2019 Case Study Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time Healthcare Payers
November 4, 2019 Case Study Telecom seamlessly scales Apple Business Chat support A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios. Communications
November 1, 2019 Case Study Fast-growing fintech achieves fast CSAT improvements A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security Financial Technology
October 25, 2019 Cheat Sheet Be a Hero With a Customer Experience “Supersite” Harness your CX power in one dedicated space.
October 24, 2019 Blog 4 Ways to Define Your 5G Customer Experience (Before a Competitor Does It for You)
