Resources

Powerful learning tools increase employee performance

TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time

RealSkill Bot closes learning gap, accelerates performance

TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency

A delivery company ensures it’s future-ready

TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers

In-depth coaching unleashes sales team performance

When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions