February 17, 2020 Case Study Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing Healthcare Payers
February 17, 2020 Case Study Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results Healthcare
February 17, 2020 Case Study Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more High Tech
February 11, 2020 Podcast Collections: Turn a Negative Interaction Into a Positive Customer Experience Financial Services and Insurance
February 10, 2020 Blog Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
February 4, 2020 Strategy Guide 6 Proven Ways to Win With Messaging A strategic guide for transforming messaging into a competitive advantage
February 3, 2020 Case Study Savvy Leads Training Delivers the Goods for Logistics Group Agile sales team exceeds client targets from the start
