February 11, 2022 Datasheet Retain 2.0 A safe & secure approach to keeping valuable talent engaged in the new work environment
February 10, 2022 White Paper Innovative electric vehicles need innovative customer support Automotive
February 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
January 26, 2022 Blog Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
January 25, 2022 Case Study New hire training redesign transforms member experience and saves millions in costs TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources Healthcare Payers