October 29, 2020 Video Top 4 Crucial Government CX Trends to Know It’s Time to Re-evaluate Citizen Experience Delivery Public Sector and Government
October 29, 2020 Video Build and Maintain Trusting Relationships with the Right CX Partner People, process, and technology strategically orchestrated to meet ever-evolving patient and member expectations
October 28, 2020 Case Study Digital intelligence powers Wyoming’s remote state unemployment support The Wyoming Department of Workforce Services mobilized a cross-functional response of AI and humans to address surge in unemployment claims State and Local Governments
October 17, 2020 Customer Strategist Great CX-pectations Advanced digital technologies, rising consumer expectations, and growing competition have industries racing to transform the customer experience.
October 14, 2020 Case Study Transform first-time customers into loyal brand ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support Retail and eCommerce
