March 21, 2023 Client Story Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government
March 17, 2023 Client Story Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements Media and Entertainment
March 10, 2023 Datasheet Unlock customer value by acting on true intent in the retail industry A competitive advantage for retail Retail and eCommerce
March 9, 2023 Blog FTW: Messaging (done right) is a powerful engagement opportunity for healthcare Healthcare
March 8, 2023 Client Story Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT Travel and Hospitality