September 28, 2022 Customer Strategist Are You Doing All You Can to Engage Your Hourly Workers? The success of any company's customer experience strategy largely depends on hourly workers, who are often the face of the company to customers.
September 28, 2022 Customer Strategist Perspectives Are businesses recognizing the value of living wages in 2021? A progress check of workplace equality with Dr. Amy Glasmeier
September 28, 2022 Customer Strategist An Appraisal of “Customer-Driven” Capitalism Reorganizing around the customer will only be successful if accompanied by financial metrics.
September 28, 2022 Customer Strategist App-Only Bank Challenges Status Quo Atom Bank strives to meet the changing banking needs of mobile customers. Financial Technology
September 28, 2022 Customer Strategist Applying Customer Analytics for Business Success Customers share a plethora of information about themselves with companies. Organizations can glean additional insights using sophisticated anlytical tools.
September 28, 2022 Case Study Bank fulfills OCC regulatory directive in record time TTEC helped a multinational bank complete an unexpected review of nearly 3M calls Retail Banking
September 27, 2022 Customer Strategist Apple Excels at Delivering a Crisp Multichannel Customer Experience Apple doesn't leave its customer experience to chance High Tech
September 27, 2022 Customer Strategist Allbirds Co-Founder Dishes on Direct Customer Relationships The shoe company’s eco-friendly and innovative D2C approach has pushed its brand value to more than $1 billion. Retail and eCommerce
September 27, 2022 Customer Strategist Algorithms Empower Consumers Predictive techniques, once the domain of corporate scientists, shift to ordinary people.
September 27, 2022 Customer Strategist Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice. Retail and eCommerce
September 27, 2022 Customer Strategist Airlines: Where It All Began While frequent flyer programs took flight more than 30 years ago, today’s loyalty initiatives among airlines often sit idle despite increased access to behavioral data. Travel and Hospitality
