February 21, 2023 Case Study Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most Retail and eCommerce
February 21, 2023 Case Study Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings Healthcare Payers
February 13, 2023 Blog 3 trust and safety pitfalls that can spell ‘game over’ for your brand Media and Entertainment
February 8, 2023 Customer Strategist The Evolution of E-Commerce Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes. Retail Banking
February 6, 2023 Blog Level-up your player experience by understanding gamers’ motivations Media and Entertainment
February 2, 2023 Blog Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty Retail and eCommerce
February 1, 2023 Case Study Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
January 31, 2023 Case Study Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
January 25, 2023 Blog Travel CX trends: Put the info travelers need at their fingertips (and fast!) Travel and Hospitality
