April 7, 2023 Customer Strategist Industry Insights A 4-step guide to federal government CX improvements How to meet PMA mandates and improve customer satisfaction across agencies Public Sector and Government
April 6, 2023 Video Celebrating 40 years of smiles From our humble beginning in a tiny nursery school, TTEC has grown into a global customer experience leader employing close to 70,000 people.
April 6, 2023 Blog 5 ways to help gamers stay in the game by giving them control Media and Entertainment
April 4, 2023 Tips and Takeaways Achieve smarter AI with better data annotation And learn why data annotation is a CX differentiator
April 4, 2023 Blog Every retailer can offer personalized CX that feels high-end (here's how) Retail and eCommerce
March 31, 2023 Case Study 98% model accuracy through annotation We built a better algorithm to help categorize products Retail and eCommerce
March 31, 2023 Case Study Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
March 21, 2023 Case Study Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government
