June 13, 2023 Customer Strategist In Depth Is your contact center truly ready for AI? Before launching AI, set up a strong CX foundation with 5 building blocks
June 13, 2023 Customer Strategist Industry Insights Peace of mind and banking are not mutually exclusive In times of uncertainty, consumers welcome empathetic interactions with knowledgeable contact center associates Retail Banking
June 12, 2023 Customer Strategist In Depth How are brands using AI to improve customer experience? Technology is helping meet customer expectations better and faster
June 12, 2023 Customer Strategist Perspectives Navigate travel’s peak season by focusing on CX Improved customer journeys lead to better travel experiences Travel and Hospitality
June 12, 2023 Customer Strategist Perspectives Want to retain associates? Give them more control over their schedules FlexEX allows employees more autonomy, without sacrificing business needs
June 8, 2023 Tips and Takeaways 5 CX building blocks for successful AI Learn the keys to a strong CX foundation for AI
May 26, 2023 Case Study Fortune 100 firm adopts culture of compliance with customer support ramp-up Training and coaching accelerate speed to proficiency while maintaining KPIs Financial Services and Insurance
