April 25, 2024 Customer Strategist In Depth Service to sales gets a needed upgrade in the AI era Can a sales attempt actually improve customer service?
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
April 23, 2024 Client Story Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity Retail and eCommerce
April 17, 2024 Blog TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
April 3, 2024 White Paper 2024 Enrollment Season: Another year of stellar conversion with improved attrition Speed to proficiency a key ingredient of enrollment success for multiple clients Healthcare
March 29, 2024 Client Story Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale High Tech
March 28, 2024 Client Story Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75% Hypergrowth and Startups