May 9, 2024 Client Story AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm Retail and eCommerce
May 8, 2024 Blog Overcome the hospitality labor shortage with the right mix of AI and CX Travel and Hospitality
May 6, 2024 Client Story Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew Retail and eCommerce
May 2, 2024 Customer Strategist Perspectives Generative AI makes its mark AI tools to augment associates are beginning to generate outcomes and impact
May 1, 2024 Customer Strategist Outlook AI evolves from blueprint to tangible reality What’s the real deal with today’s use of AI?
May 1, 2024 Customer Strategist Industry Insights Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritize the right channels and KPIs to thrive Retail and eCommerce
April 26, 2024 Customer Strategist In Depth Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
April 26, 2024 Client Story Specialized support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate Communications