June 22, 2023 Case Study TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction Retail and eCommerce
June 21, 2023 Blog Health plans and medical suppliers can tame seasonal spikes in Little Red Hen style Healthcare Payers
June 18, 2023 Case Study Advancing a leading U.S. university's natural language processing technology High Tech
June 16, 2023 Customer Strategist Outlook Customer experience is more than meets the AI AI gives users different perspectives from which to build great experiences
June 14, 2023 Case Study The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers Retail and eCommerce
June 14, 2023 Customer Strategist C-Suite Strategies Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health Healthcare
June 13, 2023 Customer Strategist In Depth For AI to succeed, keep humans in the loop Combat data poisoning and preserve your AI model with high-quality data annotation
June 13, 2023 Customer Strategist Perspectives Tuchman: New world of constant transformation is here Customer experience – how the collection of micro moments is handled – is the hallmark of a brand, says TTEC CEO
June 13, 2023 Customer Strategist C-Suite Strategies AI can help lift the patient experience but the real Rx is low-tech: Listen Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness Healthcare Providers
June 13, 2023 Customer Strategist Profile Ally Financial supports the creator economy through esports and gaming The digital financial services company levels up to sponsor women in the male-dominated esports industry Media and Entertainment
June 13, 2023 Customer Strategist Industry Insights Compassion bots: The softer side of AI for AEP Algorithms incorporate empathy data to train heath plan support associates to be nice and productive Healthcare Payers
