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March 1, 2011 Customer Strategist

Customer Centricity Takes Flight at Porter Airlines

Old-fashioned style and service create a customer experience unlike any other in the travel industry.
Travel and Hospitality
March 1, 2011 Customer Strategist

UnitedHealthcare’s Innovation Impact

The insurer’s transparent and holistic approach to customer experience is helping its end customers make better-informed decisions about their health.
Healthcare
March 1, 2011 Customer Strategist

Syngenta Cultivates Double-Digit Growth

A proactive product strategy that shifted the agribusiness from selling commodities to delivering a service yields an abundant return.
March 1, 2011 Customer Strategist

A Prescription for Customer-Centric Healthcare

Delivering a consistent, satisfactory, and profitable customer experience in the healthcare environment is as elusive as the elixir of life. There are, however, remedies organizations can use to improve the health of their customer relationships.
Healthcare
March 1, 2011 Customer Strategist

In Healthcare the "Customer" Has Many Faces

The industry is rife with intertwined customer groups. Understanding the needs and priorities of each is essential to delivering a profitable customer experience.
Healthcare Providers
March 1, 2011 Customer Strategist

Closing the Chasm Between the Insurers and Insured

How social media can help solve health plans’ consumer engagement challenges.
Healthcare Payers
December 10, 2010 Customer Strategist

Crafting a Customer-Centric Budget Process

Customers should be the central focus of strategic planning for 2011 and beyond.
December 1, 2010 Customer Strategist

Mashreq Bank Rewrites the Rules of (Customer) Engagement

The UAE's changing economic and demographic landscape has forced Mashreq Bank to begin a three-year transformational journey to become customer focused.
Financial Services and Insurance

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