October 6, 2014 Customer Strategist What Is the Economic Value of a Better Customer Experience? The customer base itself is a valuable financial asset, and should be treated accordingly.
October 6, 2014 Customer Strategist Top Considerations for Mastering Digital Marketing ROI Savvy marketers look to digital marketing to reach their financial objectives.
October 6, 2014 Customer Strategist Omnichannel Contact Center Solutions: Optimize with Data Mapping Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
October 6, 2014 Customer Strategist Turn Customer Metrics Into Business ROI An in-depth look at the characteristics of a winning customer experience measurement strategy.
October 6, 2014 Customer Strategist Money Talks Omnichannel sales and advisory strategy meets customer preferences to directly drive revenue across banking channels. Retail Banking
October 6, 2014 Customer Strategist Insurance Customer Playbook: Personalization Prevails Personalization is a success driver in customer acquisition and retention for the insurance industry. Property and Casualty Insurance