December 8, 2014 Client Story Dynamic retail support is a win, all year long Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution Retail and eCommerce
December 8, 2014 Client Story Driving lease loyalty A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales Automotive
December 8, 2014 Client Story Not winning business? Try winning hearts Our client was having a hard time generating new subscribers from its existing sales programs. We designed and supported a new program that increased sales conversions 62%. Communications
December 7, 2014 Client Story The pathway to a world-class chat program Our client wanted to leverage service chat to better engage customers online. We helped develop a chat strategy that enhanced service via this digital channel, while simultaneously boosting sales. Communications
December 7, 2014 Client Story A wellness plan for employee engagement One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program. Healthcare Payers
December 7, 2014 Client Story YouTube remarketing campaign boosts conversions, reduces costs Our client was looking for a way to conduct a YouTube remarketing campaign to find users who had visited the website but not made a purchase. We helped optimize their marketing campaigns and made conversions jump by 10x Retail and eCommerce
December 7, 2014 Client Story 150-year-old utility meets modern communication A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure Federal Government
December 7, 2014 Client Story Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute Airlines