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3 ways to outsmart an unpredictable economy with superior CX

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December 7, 2014 Client Story

150-year-old utility meets modern communication

A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure
Federal Government
December 7, 2014 Client Story

Airline reduces AHT with quality, not speed

With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute
Airlines
December 6, 2014 Client Story

Centralized solution, local control

Our client was stuck with outdated technologies that were keeping them from being able to satisfy their customers' needs. We helped by implementing a new VoIP platform.
State and Local Governments
December 6, 2014 Client Story

Healthcare company gets post-merger contact center makeover

When a global health service company acquired a large insurance and a healthcare organization, it was a perfect opportunity to transform to a best-in-class VoIP contact center solution. To address the client’s needs, we implemented both a premise and a Cl
Healthcare
December 6, 2014 Client Story

Personal attention, no building needed

Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home, our client was able to reduce staffing requirements by 12% to help save costs
Retail and eCommerce
December 6, 2014 Client Story

Transforming offers from average to innovative

Our client serves millions of subscribers around the globe and was looking to simplify its upsell and cross-sell offers. Using a new approach, we were able to help our client increase incremental revenue by 28%.
Communications
November 29, 2014 Client Story

Leading telecom provider scales for continuous innovation

Our client was looking to improve its Avaya telephony system. We came up with a more scalable solution and helped them save millions of dollars, all while delivering a better, more effective solution.
Communications
November 29, 2014 Client Story

A prescription for simplicity

An inefficient workflow was costing a pharmacy business thousands in lost revenue, and leading to frustrated physicians and patients. We helped improve the process by focusing on needs of patients
Healthcare

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