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December 12, 2014 Case Study

Energy firm lights its future with customer strategy

Our client was trying to find a way to improve customer loyalty. We helped define a new customer experience strategy and roadmap by defining a consistent CX
Public Sector and Government
December 12, 2014 Case Study

A high-scoring training solution

Our client had just tried a rigorous new training exam that resulted in more failure than success. With our help, they achieved a 162% increase in passing rates.
Communications
December 12, 2014 Case Study

A playground for exceptional service

One of the world’s largest financial institutions was looking to improve the performance of their online banking team. We implemented a Sandbox Learning project, a virtual contact center to help build skills
Retail Banking
December 12, 2014 Case Study

A smarter approach leads to happier customers

Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS
High Tech
December 10, 2014 Blog

From Concept to Reality: A Glimpse at Your Automotive Experience in 2020

Automotive
December 9, 2014 Case Study

Crystal ball? No. Predictive analytics? Yes

Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.
High Tech
December 9, 2014 Case Study

Providing rapid contact center assistance during disaster relief

After a massive flooding, when 6 months' rain fell in 3 days, we stood up a 190-person team to help the Red Cross assist victims
Healthcare
December 9, 2014 Case Study

Off-site IT for on-site ROI

A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.
Public Sector and Government

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