July 7, 2015 Customer Strategist Customer Voices Rise to the Top BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience. Healthcare Payers
July 7, 2015 Customer Strategist Technology Slams on the Competitive Accelerator Blink, and you might become less relevant to your customers.
July 7, 2015 Customer Strategist Mobile Payments: The Next Big Opportunity in Commerce MasterCard sets its sights on mobile payments as a new way to engage consumers. Financial Services and Insurance
July 7, 2015 Customer Strategist GM Goes All In on Connected Vehicles The automaker is betting it can improve the driver and passenger experience through integrated mobile services. Automotive
June 17, 2015 Blog Forecasting Financial Services’ Next Generation of Mobile Customer Engagement Retail Banking