March 29, 2024 Case Study Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale High Tech
March 28, 2024 Case Study Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75% Hypergrowth and Startups
March 20, 2024 Blog Impact and Sustainability Report highlights TTEC’s commitment to investing in communities, employees
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
March 13, 2024 Case Study Expert B2B collections approach generates $5M in 90 days A humanized collections strategy delivered fast results High Tech
March 13, 2024 Case Study Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress High Tech
March 13, 2024 Case Study eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
