June 13, 2023 Customer Strategist C-Suite Strategies Healthcare Providers AI can help lift the patient experience but the real Rx is low-tech: Listen Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness
June 13, 2023 Customer Strategist Profile Media and Entertainment Ally Financial supports the creator economy through esports and gaming The digital financial services company levels up to sponsor women in the male-dominated esports industry
June 13, 2023 Customer Strategist Industry Insights Healthcare Payers Compassion bots: The softer side of AI for AEP Algorithms incorporate empathy data to train heath plan support associates to be nice and productive
June 13, 2023 Customer Strategist In Depth Is your contact center truly ready for AI? Before launching AI, set up a strong CX foundation with 5 building blocks
June 13, 2023 Customer Strategist Industry Insights Retail Banking Peace of mind and banking are not mutually exclusive In times of uncertainty, consumers welcome empathetic interactions with knowledgeable contact center associates
June 12, 2023 Customer Strategist In Depth How are brands using AI to improve customer experience? Technology is helping meet customer expectations better and faster
June 12, 2023 Customer Strategist Perspectives Travel and Hospitality Navigate travel’s peak season by focusing on CX Improved customer journeys lead to better travel experiences
June 12, 2023 Customer Strategist Perspectives Want to retain associates? Give them more control over their schedules FlexEX allows employees more autonomy, without sacrificing business needs
June 8, 2023 Tips and Takeaways 5 CX building blocks for successful AI Learn the keys to a strong CX foundation for AI
June 7, 2023 Tips and Takeaways Optimize customer experience with a tech support partner Explore 3 benefits of partnering with a CX expert