April 1, 2014 Customer Strategist Healthcare The Pharma Industry’s Consumer Trust Potential Research shows that consumers value transparency and honesty as trust drivers in their relationships with pharmaceutical companies
March 18, 2014 Customer Strategist Public Sector and Government Mobile Loyalty Accelerates Ridership for Montreal Transit Montreal’s public transport society entices young riders in their preferred channel, with a positive environmental message that resonates with the fickle customer group.
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist Think Global, Act Local Benchmark research: Customer experience around the world
March 1, 2014 Customer Strategist What’s Up with WhatsApp? Nearly all business is global now, and there are best practices in customer experience happening in local markets that others can learn from.
March 1, 2014 Customer Strategist Communications Telstra Reaffirms Commitment to Customers, Gains Subscribers The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years.
