October 6, 2014 Customer Strategist Omnichannel Contact Center Solutions: Optimize with Data Mapping Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
October 6, 2014 Customer Strategist Turn Customer Metrics Into Business ROI An in-depth look at the characteristics of a winning customer experience measurement strategy.
October 6, 2014 Customer Strategist Money Talks Omnichannel sales and advisory strategy meets customer preferences to directly drive revenue across banking channels. Retail Banking
October 6, 2014 Customer Strategist Insurance Customer Playbook: Personalization Prevails Personalization is a success driver in customer acquisition and retention for the insurance industry. Property and Casualty Insurance
October 2, 2014 Customer Strategist The Economics Behind Employee Happiness Happiness is a valuable strategic asset for an organization’s entire ecosystem.
October 2, 2014 Customer Strategist Consumerism Grows in Health Insurance The health insurance industry is at a crossroads: improve the consumer experience or get out of the way. Healthcare Payers
October 2, 2014 Customer Strategist Measuring the Return of Employee Wellness Programs Economic and customer value are key drivers of employee health and wellness program success.
October 2, 2014 Customer Strategist Generation Y Reshapes the Retail Landscape Trying to understand Millennials or Generation Y (those born between 1980 and 2000) means deciphering a list of contradictions. Retail and eCommerce
October 2, 2014 Customer Strategist Chegg Taps Into the Minds of Young Consumers The online retailer uses audience data to meet the needs of fickle yet valuable young adult consumers. Retail Banking
