November 29, 2014 Case Study Healthcare A prescription for simplicity An inefficient workflow was costing a pharmacy business thousands in lost revenue, and leading to frustrated physicians and patients. We helped improve the process by focusing on needs of patients
November 24, 2014 Blog Financial Services and Insurance Ten Things to Ask Yourself About Financial Services Customer Experience Technology
November 6, 2014 Blog Financial Services and Insurance Five Benefits of Recruitment Process Outsourcing in Financial Services
October 13, 2014 Blog Healthcare Ten Things to Ask Yourself About Healthcare Patient Experience Technology
October 8, 2014 Customer Strategist Measuring the ROI of Customer Experience Research details how executives connect the customer experience with business value.
October 6, 2014 Customer Strategist CX Transformation: 4 Ways to Improve your CX Strategy Customer experience transformation best practices to drive business results.
October 6, 2014 Customer Strategist What Is the Economic Value of a Better Customer Experience? The customer base itself is a valuable financial asset, and should be treated accordingly.
