December 22, 2014 Blog Understand These Five CX Changes in Banking for a Stronger Competitive Advantage Financial Services and Insurance
December 13, 2014 Case Study Four weeks, 3 new sales channels When business for this client was at a pace of growth too fast for them to keep up with, they enlisted our help. We were able to train and deploy a click-to-chat sales team and help return much higher conversion rates Communications
December 13, 2014 Case Study Healthcare innovation lab creates value, generates significant cost savings One of the world’s largest healthcare companies was looking to create millions of savings annually. We leveraged our knowledge and experience to implement a cost improvement program Healthcare
December 13, 2014 Case Study Higher satisfaction and a $50M increase Realizing a lack of customer-centricity, our client noticed their customer experience ratings were dead last, and this was costing them business. We helped provide a better CRM and database solution Automotive
December 13, 2014 Case Study How to welcome a new customer base This client had acquired a new consumer division, gaining new customers. We were able to help integrate customer feedback into every part of the company to amplify customer centricity Communications
December 13, 2014 Case Study icStore for multichannel customer service Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center Retail and eCommerce
