November 12, 2019 Client Story Telecom maintains CX quality, retains highly skilled associates with rebadge We recruited existing experts and seamlessly transitioned those remaining without any loss of performance Communications
November 5, 2019 Client Story Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time Healthcare Payers
November 4, 2019 Client Story Telecom seamlessly scales Apple Business Chat support A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios. Communications