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October 11, 2016 Customer Strategist

Perspective Is Everything

The customer service story continues to be written.
September 28, 2016 Blog

Millennials Want a Different Way to Work
September 21, 2016 Blog

How Insurance Companies Can Upend the Customer Experience

Property and Casualty Insurance
September 20, 2016 White Paper

Why Customer Experience Matters for P&C

Essential ways to create a differentiated customer experience
Financial Services and Insurance
September 18, 2016 Blog

Four Ways to Set a Customer-centric Culture Up for Success
September 14, 2016 Blog

The Hazard of Patient Satisfaction Reviews

Healthcare Providers
September 14, 2016 Blog

Direct Mail is More Important than Ever in the Digital World
September 7, 2016 Blog

Bots will Soon Include Personalities
August 31, 2016 Blog

Three Data Innovations Changing the Pace of Business
August 23, 2016 Blog

Three Ways to Remove Friction From Self-Service Research
August 18, 2016 Blog

Seven Ways to Lock in Customers this Holiday Season

Retail and eCommerce
August 12, 2016 Blog

Three Paths to a Stress-Free Live Chat Experience