January 14, 2021 Case Study Surpass associate learning and performance KPIs to boost enrollments, build member loyalty One of the largest U.S. healthcare plan providers reinvigorated associate training through the award-winning RealSkill platform, a well-organized knowledgebase, and ongoing solutions enhancements Healthcare Payers
January 7, 2021 Case Study Savvy multilingual customer support translates into happy travelers TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time Travel and Hospitality
January 6, 2021 Case Study Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare
December 23, 2020 Blog In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience Healthcare Providers
December 22, 2020 Case Study Sales transformation: From subpar to top performer By deploying TTEC’s sales best practices and training, an underperforming inside sales team became the client’s top-selling partner Wealth Management