January 28, 2021 Case Study Licensed healthcare advocates: Ready on day one TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions Healthcare Payers
January 26, 2021 Customer Strategist Diversity & Inclusion: The ‘Must’ Thing To Do! Current events and social justice move into the workplace, with ROI attached.
January 22, 2021 Case Study Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 22, 2021 Case Study Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce