Resources | TTEC

April 10, 2019 Blog

Europe’s Rocky Path to Digital Transformation: What to Expect Next
April 5, 2019 Blog

Differentiate Your CX with Emotional Connections
April 3, 2019 Blog Retail and eCommerce

Innovation in Retail: Brands get Experiential
April 1, 2019 Customer Strategist Retail Banking

The Economics of Customer Engagement Article

eBay discusses how it turned NPS into an enterpise economic strategy to determine the relationship between customer churn and customer lifetime value in an effort to deepen customer relationships.
April 1, 2019 Podcast

Cracking the Loyalty Code
March 29, 2019 Blog

If Your CX Strategy doesn’t include Employee Performance, You’re Doing it Wrong
March 27, 2019 Blog

Customer Experiences that Fall Flat—And How to Fix It
March 24, 2019 White Paper

Make Your CX Efforts Sing with Channel Orchestration
March 22, 2019 Blog

The Mystery of the Missing Omnichannel Experience
March 20, 2019 Blog

Will the Right CX Transformation Please Stand Up?
March 14, 2019 Blog

Improve IVR customer service by modernizing Your IVR
March 13, 2019 Blog

Aflac and Others Illustrate the Connection Between Customer Engagement and Social Issues