Resources

Unlock What's Next.

No fluff—just bold ideas, proven strategies, and
sharp insights to turn customer experience into
your biggest advantage.

Report

How much empathy do you really need? And what role should AI play?

Get the report

Strategy Guide

5 tips to ensure your contact center clicks

Get the guide

Checklist

3 ways to outsmart an unpredictable economy with superior CX

Get the checklist

Newsletter

Get the insights you need to lead in customer experience – delivered straight to your inbox.

Filter by

December 9, 2014 Client Story

Off-site IT for on-site ROI

A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.
Public Sector and Government
December 8, 2014 Client Story

A creative solution for Forbes.com

Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising.
High Tech
December 8, 2014 Client Story

Credit union works hard to stay on top

One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.
Retail Banking
December 8, 2014 Client Story

22K users in one launch day = Medical history

Electronic Health Record (EHR) adoption is quite possibly the greatest, and costliest, challenge facing modern healthcare organizations. We helped our client manage the process and transfer all 22K users
Healthcare Providers
December 8, 2014 Client Story

BMW drives the dealer experience forward

BMW was looking to better understand the journey of their own customers so they could enhance the overall dealer experience. We helped overhaul their relationships with dealerships.
Automotive
December 8, 2014 Client Story

Dynamic retail support is a win, all year long

Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution
Retail and eCommerce
December 8, 2014 Client Story

Driving lease loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales
Automotive
December 8, 2014 Client Story

Not winning business? Try winning hearts

Our client was having a hard time generating new subscribers from its existing sales programs. We designed and supported a new program that increased sales conversions 62%.
Communications

what we do
services
industries
resources
company
contact us