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How much empathy do you really need? And what role should AI play?

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Strategy Guide

5 tips to ensure your contact center clicks

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Checklist

3 ways to outsmart an unpredictable economy with superior CX

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December 13, 2014 Client Story

Customer churn cut in half with retention strategy

Our client experienced a sharp increase in customer churn rates and sought our help. We built a churn prediction model that helped reduce customer churn greatly
Communications
December 13, 2014 Client Story

Delivering an end-to-end customer service solution

Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages
Financial Services and Insurance
December 13, 2014 Client Story

Exceptional service, tailored to fit

Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience
Financial Services and Insurance
December 12, 2014 Client Story

$10M repaid with streamlined debt collection strategy

Our client works in the tough industry of collecting debt and was looking for a way to streamline its collection strategy and assist customers in finding a repayment plan. We helped create new and better plans.
Communications
December 12, 2014 Client Story

$3 million in savings through contact center optimization

Our client was struggling to maintain their target abandonment rate of less than 5 percent, and hoped to improve that. Our team evaluated their current aspects of business and helped implement our WFM system
Retail and eCommerce
December 12, 2014 Client Story

56 companies, 19 countries = Millions in travel savings

Our client is a corporation that spans the globe and travel expenses were astronomical. They enlisted our help integrating a video conferencing system, so they could all collaborate without that added expense
High Tech
December 12, 2014 Client Story

AMA makes the most of its keywords

Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms.
Public Sector and Government
December 12, 2014 Client Story

Analytics focus boosts revenue and customer insight

Lacking a solid foundation to support data-driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
Communications

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