July 19, 2021 Case Study Healthcare Providers Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience
July 8, 2021 Blog Retail and eCommerce Here’s how retailers are shifting from surviving to thriving in a new normal
July 8, 2021 Blog Public Sector and Government 4 CX changes to prepare for as the public sector embraces the cloud
July 6, 2021 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more
June 30, 2021 Datasheet Retail and eCommerce Master the effortless retail experience Enabling the highest customer satisfaction at the lowest overall cost
June 28, 2021 Case Study State and Local Governments Vaccine scheduling support when every minute counts TTEC guided a state health department in rapidly scaling and staffing its contact center to deliver urgent COVID-19 vaccine scheduling support
June 24, 2021 Case Study Healthcare One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content
