September 21, 2022 Customer Strategist 4 Essentials for Adapting to the 2020 Customer Progressive leaders take action now to build customer strength for the future.
September 21, 2022 Blog 4 CX Metrics That Reveal a More Complete Customer Picture Rethink customer survey metrics to accurately measure CX transformation.
September 21, 2022 Blog 4 CRM Trends Driving CRM Innovation CRM Technology capabilities provide new opportunities to improve the customer experience.
September 21, 2022 Customer Strategist In Depth 3 ways to turn first-time electric vehicle owners into loyal customers EV sales are surging, capture customer attention with end-to-end support. Automotive
September 21, 2022 Customer Strategist 3 Ways to Create a High-Performing Employee Culture Why your most important customer is your employee.
September 21, 2022 Customer Strategist The 2021 retail holiday season: A barometer of CX changes to come Retailers are revising their playbooks. Retail and eCommerce
September 21, 2022 Customer Strategist Perspectives 2021 hindsight: What the market got wrong about CX this year Predictions that didn’t pan out and where there’s room for growth.
September 20, 2022 Customer Strategist 11 Ways to Wow Your Contact Center Employees Happy employees equal happy customers.