February 16, 2014 Case Study Millions of reasons to stay connected with customers Our client had just partnered with a new marketing organization and was deploying a new database and deployment solution, but it was a year away. We were able to help speed up the process. Financial Services and Insurance
February 16, 2014 Case Study State agency removes barriers to CX excellence To comply with the requirements of a new Customer Assistance Program grant, our client needed to enhance the experience. We helped our client fix weak points, while building upon its strengths. Healthcare
February 16, 2014 Case Study Three months. One shiny new CRM. Zero data loss A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution. Public Sector and Government
February 16, 2014 Case Study Vodafone revolutionizes retail service with mindset shift Our client wanted to update its retail experience and present a more consistent branded customer experience across 15,000 stores worldwide. They chose us to help grow their NPS score. Communications
January 12, 2014 Case Study Employee engagement = customer satisfaction Our client had just given out a customer survey that had customers rate their satisfaction with their account executive. The survey revealed their CSAT scores were in decline. They brought us in to find a solution Financial Services and Insurance
January 12, 2014 Case Study Financial services leader strengthens customer loyalty Our client wasn’t content with simply offering the best customer experience in the industry; they wanted to widen the gap even more. We were able to help the client by implementing multichannel support. Financial Services and Insurance
January 12, 2014 Case Study Health insurer leverages expertise in Medicare open enrollment A leading health insurance provider wanted to provide an excellent member experience during Medicare open enrollment. We supported our client’s needs by deploying a team of 500 associates in two locations. Healthcare
January 12, 2014 Case Study High-tech solution for high-touch client experience Our client needed a way to improve its interactions with customers as its customer base continued to expand. We helped by implementing a technology solution that pairs callers with the best-equipped associate Healthcare
January 12, 2014 Case Study Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system. Retail and eCommerce
January 12, 2014 Case Study Location targeting = 345% increase in volume Our client came to us looking for help in creating a more personalized and localized level of engagement with online customers. Using google AdWords, we helped move-in volume increase by 345% Retail and eCommerce
