On-Demand Event
EV Spark: The EV adoption gap is a CX problem
Trust is the key to EV adoption. CX can help
EV adoption is at risk. Why? There is a confidence gap among consumers about the technology as well as the owner experience. Customers have practical questions about charging, range, battery health, cost, servicing and everyday ownership. If those questions go unanswered, interest stalls.
Episode 3 of EV Spark explores how lessons from the CX world can help automotive brands understand adoption barriers, support customers earlier and move EV interest to action.
Watch automotive experts Jamie Goldberg and Omar Riahi of Percepta, and Isobelle Farrell of TTEC in an on-demand LinkedIn Live event, “The EV adoption gap is a CX problem.” Part of our EV Spark webinar series, they lead a discussion about applying CX best practices to help remove the doubts, delays, and disconnected moments that stop customers from acting.
Watch the on-demand event to learn:
- How to orchestrate frictionless EV ownership journeys
- Regional considerations for a positive experience
- What practical EV ownership support looks like
- CX best practices to overcome objections and built consumer trust
- How to personalize support for local markets and regions
Access it now to spark success for your organization.
Register to watch