CX for EV: Amp up every moment

The electric vehicle (EV) customer journey brings unexpected challenges, third-party players, handoffs, points of friction, and potential points of failure. For new EV owners, it’s also a chance to engage with technology in a more personal and purposeful way. Driving not just electric, but smarter and more sustainably.

From digital-first journeys to empowered employee support, brands can turn EV ambiguity into a CX advantage by creating seamless, scalable experiences that evolve with the industry.

Discover how all players in this unique ecosystem are embracing disruption to differentiate themselves as trusted guides for EV ownership.

Inside the report:

• Understand what it means to support a disruptive product whose trajectory varies across geos.
• Learn how the enablers of sustainable energy are intertwined and interdependent.
• Dive into the potential friction points for EV owners to prepare support — in proactive fashion.
• Confront the realities of charging challenges to build customer confidence and loyalty.
• Re-visit traditional key performance indicators and focus on the KPIs that really matter in the world of EV.

Get the report

Seize the opportunity to elevate your care associates to trusted experts — your customers’ wingman on the EV journey. Learn how to become accessible where and when EV owners need to deliver an effortless, omnichannel, mobile-first interactions.