Tips and Takeaways
How to Build a Roadmap for Better Tolling Experiences in 2023
Mapping the customer journey is the first step in developing and implementing customer experience improvements that last
![How to Build a Roadmap for Better Tolling Experiences in 2023](/sites/default/files/styles/max_800w_webp/public/2023-11/tips-and-takeaways-3d-cover-how-to-build-a-roadmap-for-better-tolling.png.webp?itok=wI_oxmdo)
Challenges to tolling agency management teams have never been greater. Agencies are tasked with improving revenue collection and containing costs while providing drivers with a more digital, automated, personalized service.
In this Tips & Takeaways, explore four tips to creating a successful CX roadmap:
- Create relevant user segments
- Find gaps in business processes
- Use insight to prioritize technology improvements
- Invest in your employees
Don't know where to start? We do. Talk with one of our CX experts.
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Tips and Takeaways