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How to build a roadmap for better tolling experiences in 2023

Roadmap for better tolling tips and takeaways

Mapping the customer journey is the first step in developing and implementing customer experience improvements that last

Challenges to tolling agency management teams have never been greater. Agencies are tasked with improving revenue collection and containing costs while providing drivers with a more digital, automated, personalized service.

In this Tips & Takeaways, explore four tips to creating a successful CX roadmap:

  • Create relevant user segments
  • Find gaps in business processes
  • Use insight to prioritize technology improvements
  • Invest in your employees
 
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