Chat 2.0: Building Exceptional Customer Engagement Through Chat


Learn how to launch, manage, and grow a chat program that will impress your customers, every time.

Live chat is easy to use. More importantly, research proves that customers actually like using it. In fact, one study shows that live chat has the highest satisfaction rate of all customer service channels.1

In response to customers’ growing affinity towards chat, leading companies are racing to implement the technology. The problem is, many are confused about where to start and how to make it successful.


  • Four customer engagement benefits of chat technology
  • The steps required to implement and maintain a successful program
  • How companies are using chat to improve the customer experience

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