Unlock Customer Insights Hidden in Plain Sight
Fewer than 10 percent of companies have a 360-degree view of their customers, and only about 5 percent are able to use this view to systemically grow their businesses, according to Gartner.
Chances are, you’re not optimizing the customer insights living in your contact center and beyond.
We’ll explain how business users can combine existing data from multiple sources and start applying customer insights to deliver personalized and engaging customer experiences and operational objectives.
Read this eBook to learn:
- How the Humanify Insights Platform (HIP) unlocks customer insights
- Why the contact center is a customer data treasure chest
- How to make proactive predictions and spot early warning signs of churn
- How a company gained insights about 70 million current and past customers
- How to optimize customer interactions, and more
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