×

 

STRATEGY GUIDE

Convert hidden sales potential
into revenue growth

Service to sales enters a new AI era for maximum results

Most of the reasons customers reach out to contact centers have sales opportunities attached but associates usually don’t have the right tools or training to identify and capitalize on them.

Traditional Service to Sales programs often miss the mark by focusing more on pushing products rather than understanding what customers actually want. But with the right tools, including AI-based conversational intelligence, brands can gain personalized insight to know why, when, and how to start a sales conversation during a service interaction based on value, not pressure.

Read this strategy guide to learn:

  • How conversational intelligence can identify the right times to sell to the right customers
  • How AI-enabled training empowers associates to close more sales faster
  • How the right combination of people and technology exponentially grows sales
 
Service to Sales Strategy Guide
 
 

Service to sales solutions

Sales and service teams to help turn every customer interaction into an opportunity for growth

 
Turn-Key Operational Model

Leverage training, coaching, and reporting to shift care associates into "super-care" associates.

Next Best Action

Deploy our analytics engine to custom tailor every offer to each unique situation, based on a customer's previous purchases or behaviors.

 
Service to Sales Technology

Use AI to predict how likely a customer is to make a purchase and know what and when to sell with automated and personalized engagements.

Real-Time Dynamics

Get the pitch right with dynamic scripting, which incorporates sentiment and speech analysis to empower the team with the right responses for the right situations.

 
Cross-sell & upsell

Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their satisfaction and grow customer loyalty.

Inside Sales as a Service

Our sales outsourcing teams utilize the most advanced marketing, sales, and automation technologies to help you gain customers, improve customer loyalty, and increase customer lifetime value.

 
 
 
Ready to turn service conversations into sales opportunities? And increase customer lifetime value.