Press Release Archive

September 22, 2026 Press Release

TTEC Launches New Automotive Customer Experience Program in Cairo

New operation expands TTEC’s automotive CX capabilities in Egypt as part of a seven-year strategic collaboration with Volkswagen Group UK Ltd.

August 24, 2026 Press Release

TTEC RealSkill™ Wins Gold for Best Use of AI for Learning at 2026 Brandon Hall Group™ HCM Excellence Awards

Recognition highlights TTEC’s AI-driven approach to building workforce readiness

August 17, 2026 Press Release

New TTEC Digital study finds that while AI adoption is nearly universal, most models, processes, and teams aren’t ready to realize ROI

A study of 150 CX and IT leaders found no organization achieved meaningful AI-driven cost reductions, prompting companies to plan data, governance, and operating model updates for 2027

August 13, 2026 Press Release

TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure

One-year award positions TTEC as prime contractor supporting technology that powers one of the nation's largest taxpayer contact center environments

August 10, 2026 Press Release

TTEC Announces Second Quarter 2026 Financial Results

Reviewing Strategic Alternatives Related to its TTEC Digital Business Segment

August 3, 2026 Press Release

TTEC Schedules Second Quarter 2026 Earnings Release and Webcast of Investor Conference Call

July 23, 2026 Press Release

TTEC Digital Deploys First Live Salesforce Customer on Agentforce Contact Center

New Agentforce Contact Center implementation helps Compass Working Capital automate financial coaching workflows, save an estimated 6,000 hours annually, and deliver AI-powered voice support

June 24, 2026 Press Release

TTEC’s Latest Customer Strategist Journal Examines Seven Shifts Reshaping Customer Experience in the AI Era

New issue, "CX Under Pressure," reveals how organizations can balance AI innovation, customer trust, and operational efficiency in a rapidly changing marketplace

June 18, 2026 Press Release

TTEC Digital Achieves NiCE Platinum Partner Status

Highest partnership tier recognizes TTEC Digital’s strategic alignment, delivery excellence, and customer impact

June 11, 2026 Press Release

TTEC Launches TTEC VeriCycle, an AI-Powered Healthcare Claims Intelligence Solution to Reduce Denials and Accelerate Reimbursement

New healthcare solution helps payers and providers improve claims accuracy, prevent denials, and optimize reimbursement outcomes

May 28, 2026 Press Release

TTEC Launches TTEC Titan™, an AI-Powered Security Platform for Remote Customer Experience Operations

New platform helps enterprises securely scale remote contact center and CX operations with AI-powered security, compliance, fraud prevention, and workforce resilience

May 21, 2026 Press Release

TTEC and Volkswagen Group UK Expand Strategic Collaboration with New Seven-Year Agreement

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