TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
To your customers, omnichannel experiences are engagement nirvana. Customers expect it, but many companies struggle to deliver on the promise. As noted by
The secret to omnichannel CX success is in the sauce. Marcoux's presentation, Would you like pepperoni with your Customer Experience?, will cover the five steps to delivering amazing customer experiences every time. Through his dynamic storytelling approach, Jeff will share how pizza delivery brands and other CX leaders are using a combination of strategy, technology, analytics and great people to set a new standard by delivering the CX customers want – easy, fast and fun.
"Context is the key to humanizing interactions," said
For more information on how
*Assess Customer Service Capabilities To Pinpoint Opportunities for Better Service – Assessment: The Contact